Emails

outline retailers have full customisation over the standard return emails issued to customers this means you can build them from the ground up in whatever best suits you and your business pre built templates will be set up for you, and these can be kept if you'd like however you're welcome to bring your existing email templates over to refundid this is occasionally beneficial as it helps to shift some email volume away from your existing provider, saving costs in some scenarios it's important to note that instant return emails are unable to be edited; it's only standard return emails that can be edited access to access the email editor, simply head to settings > email and click the pencil icon next to the email you'd like to edit visit the email article to view more information on setup emails docid\ oowvqtv2wup6bgz7i0oxw configuration email designs will remain the same for all resolutions; however, retailers can choose which resolutions to send out which emails this means you can hold off on certain emails from being sent for certain return resolutions head to the resolutions section to learn more resolutions /resolutions md