Proof Of Refund
3 min
overview this document explains how customers and retailers can obtain proof of refund for instant refunds when a customer is unable to locate the refunded funds in their bank account or on their card instant refunds are paid directly by refundid, and once funds have been transferred, the customer’s bank is responsible for final processing proof of refund helps customers and banks locate the transaction how to obtain proof of refund if a customer cannot locate their refund the retailer can reach out to refundid merchant support refundid can provide a proof of refund screenshot that can be shared with the customer customers can also view proof of refund directly within their refundid customer account you can provide customers with the link below to help them locate their receipt within their refundid account https //help refundid com/hc/en au/articles/24777735197081 where is my refund https //help refundid com/hc/en au/articles/24777735197081 where is my refund what information can be provided for security and compliance reasons, refundid cannot provide full banking or card credentials only partial information is shared to help identify the transaction depending on how the instant refund was paid, the following details may be provided refunds to debit or credit cards card brand and card name last four digits of the card acquirer reference number (arn) the arn is a payment reference used by banks to locate card based refund transactions customers can provide this arn to their bank to help trace the refund refunds to bank accounts bank name partial account number partial bsb or routing number (depending on region) payment reference number or transaction id this information allows the customer’s bank to identify the refund without exposing sensitive account details customer follow up if the customer still cannot locate the refund after receiving proof of refund they should contact their bank directly they should provide the arn (for card refunds) or payment reference details (for bank refunds) refundid customer support is also available to assist with guidance and next steps
