Proof Of Refund & Wait Times

overview this document explains how proof of refund is shown in shopify for standard refunds, and what customers can expect in terms of refund processing times when a standard refund is issued through refundid, shopify records clear evidence of the refund directly on the order this information can be used by both retailers and customers to track the refund and confirm that it has been processed proof of refund in shopify when a refund is issued, shopify displays refund details on the order timeline and within the refund section of the order the refund record includes key information such as refunded amount payment method used gateway used to process the refund payment id card details (including last four digits and name on card) this information provides confirmation that the refund has been successfully issued acquirer reference number (arn) at the top of the refund details in shopify, you’ll see an acquirer reference number (arn) the arn is a unique identifier assigned to the refund by the payment gateway customers can provide this number to their bank to help locate and track the refund if a customer contacts their bank about a missing or delayed refund, the arn allows the bank to identify the refund transaction confirm where the refund is in the processing lifecycle refund wait times refund processing times vary depending on the payment method used for standard refunds refunds typically take 7–10 business days to appear in the customer’s account processing time is determined by the payment method and the customer’s bank refundid and shopify cannot speed up this process once the refund has been issued if you'd like to offer faster refunds, check out refundid's instant refunds docid\ ljm0j6aom9jpndrmkojtn solution