Randomising Return Reasons

outline by default, return reasons are shown to customers in the order you've arranged them randomising the order removes position bias customers can't just pick the first option, which gives you more accurate return reason data turning it on go to settings > return reasons open the return reason group turn on randomise return reason order ("show customers a randomised order for this group's return reasons") save the randomised order applies to how reasons are displayed to customers only your configuration keeps its arranged order child reasons are randomised too