Retailer Carriers

overview retailer carriers allow retailers to connect their own carrier accounts directly to refundid in this setup, refundid generates return labels using the retailer’s carrier credentials, but refundid does not manage or control the billing relationship with the carrier how billing works when using retailer carriers labels are generated using the retailer’s carrier account the carrier bills the retailer directly refundid is not involved in collecting or reconciling shipping charges the rates displayed to customers during the return flow are the live rates provided by the connected carrier retailers may customise the amount charged to customers within refundid settings however, the actual carrier billing remains between the retailer and the carrier important notes all shipping invoices come directly from the carrier any billing disputes or rate questions must be raised with the carrier refundid does not adjust, invoice, or reconcile these shipping costs refundid does not mark up or alter carrier billing retailer carriers are best suited for retailers who already have negotiated carrier contracts and want to maintain full control over their shipping relationship