Return Reason Priority

outline return reason priority allows retailers to control the order in which return reasons are shown to customers during return lodgement when a customer starts a return, they are presented with a list of return reasons with return reason priority, you can decide which reasons appear first, second, third, and so on this helps you guide customers toward the most relevant reasons and create a more intentional returns experience this prioritisation applies to parent return reasons – the first set of reasons a customer sees child return reasons – the secondary or nested reasons shown after a parent reason is selected return reason priority does not apply to inputs where customers are required to upload images or add written notes, as these are not ordered options set up return reason priority is managed directly within the return reasons section of the refundid portal to reorder your return reasons navigate to settings → return reasons locate the return reason group you want to update use the icon on the far right to drag and drop and reorder the return reasons into your preferred priority the top reason will be shown first to customers the order continues from top to bottom if a return reason has child (nested) reasons , you can also drag and reorder those independently click save important notes priority can be set for both parent and child return reasons return reasons that require image uploads or written notes cannot be reordered reordering is visual and intuitive no additional configuration or flows are required