Return Reason Groups

outline return reason groups make it easy for retailers to split return reasons into different groups groups can then be used to show different return reasons to customers based on a variety of different conditions such as products, customer type, sale period etc an example of this would be if you were a retailer that sold both fashion and homewares this feature would allow you to create two sets of return reasons and show different return reasons based on the item the customer is returning set up navigate to the return reasons page to create a new group, click add group set a group name and add return reasons click save applying different return reason groups navigate to flows and create a new flow learn more about flow setup in our flows section set the condition you'd like to have trigger this flow for example, if you'd like to have your return reason group show for a specific sku, set the condition to product sku as the outcome, set it to ' return reason group is ' and select the group you'd like to apply in this circumstance click save duplicating reason groups open the return reason group you'd like to duplicate hit the duplicate group button at the top of the page your new group will now show up on the return reasons landing page