Setting Up Exchanges

overview this document walks through the base setup required to create an exchange resolution in refundid it covers the minimum configuration needed to get standard exchanges up and running, with additional exchange functionality available once the resolution is created by default, exchange resolutions are configured as variant exchanges any item exchanges require additional setup and must be enabled by refundid support set up go to settings and navigate to resolutions click add resolution in resolution type , select standard exchange set the internal name, display name, and description scroll down to the outbound shipping cost section and configure your shipping pricing learn more at outbound shipping docid 3cisueushxemw4fk8pgqi scroll to match exchange item price and enable it if you want to prevent customers from being charged for variant swaps when prices have increased learn more at matching the original purchase price docid 309qc4ffcr6u5uqibtln2 review the remaining settings and save the resolution additional configuration by default, the exchange will be set to variant exchange to enable any item exchanges , you’ll need to reach out to refundid support before enabling any item exchanges, ensure you have installed the any item exchange script ( on site exchanges docid\ b t6vaf5xdgxqf gyv5kt ) or set up in portal exchange categories ( in portal exchanges docid\ zeeyzl7pfhfdjnzcuz9hc ) once enabled, review and update any existing flows to ensure they correctly reference exchange resolutions important notes exchange behaviour depends on how outbound shipping, pricing, and item eligibility are configured further customisation options are covered in the related exchange documentation changes to exchange types may require flow updates to ensure the correct experience is shown to customers