Reporting & Reconciliation

outline this page covers how to identify and reconcile refundid exchange orders in shopify and in your reports identifying exchange orders in shopify new order exchanges are tagged refundid exchange order and include an order note referencing the original order and the items exchanged legacy new order exchanges (if your account uses them) are tagged refundid standard exchange order and use order names in the format aux {original order} same order exchanges don't create a new order the exchange lives on the original order using shopify's native exchange records bonus credit on exchange orders where bonus credit applies, it appears on the shopify exchange order as an order level discount titled refundid exchange credit , with a note recording the configured bonus amount this keeps the order total accurate while showing exactly what credit was applied reports order level reports and exports include an exchange order number column so you can tie each return back to the exchange order it produced for new order exchanges, this is the new shopify order's name for same order exchanges, this references the original order's return upsell revenue when a customer pays extra for a higher value exchange through refundid, that upsell revenue is recorded in shopify reporting on the exchange order, and paid out to you via refundid's upsell payout process it does not appear in your shopify payouts see the additional charges section for details