Setup

overview this guide walks through how to set up a standard refund resolution in refundid standard refunds return funds to the customer’s original payment method and follow shopify’s native refund behaviour standard refund resolutions have minimal configuration and are typically used when retailers want to offer traditional refunds without incentives or alternative credit methods set up go to settings and navigate to resolutions click add resolution select standard refund as the resolution type set the internal name set the display name shown to customers add a description if required review the resolution settings (standard refunds do not require additional configuration) save the resolution after setup review any existing flows to ensure the standard refund resolution is visible where required confirm the resolution appears correctly in the customer return journey no additional configuration is required for refund processing optional configurations other documentation will refer to configurations that can be set up in particular, it is good to look into split payment orders docid\ bynndik2qztmqj7iutvcb and gift card refunds docid\ wx7vypddavhufhzomfksw to ensure your flows and logic are set up in the most effective way possible for refunds against orders paid fully or partially with a gift card if you have any questions, please reach out to merchant support or your account manager