Start A Return

overview the refundid shopify accounts integration makes it easy for retailers to direct customers to the refundid portal to start their return with their information prefilled directly from the accounts page on shopify once added, customers can simply click the return button attached to the order in their shopify account in order to start their return before starting set up, ensure you have the most up to date version of refundid installed on your shopify store if you're not sure if you do, just open the refundid app up directly from your shopify admin and it'll force you to update if you're behind steps open your shopify theme by hitting customize on your site look for the "customize" button in the theme section of your shopify admin navigate to the customer accounts page make sure you are on the orders page in the theme editor, find and select the customer accounts section ensure you're viewing the orders page within the accounts area hit the apps button on the left hand side look for the apps icon in the left sidebar of the theme editor find the refundid integration and click the + button on the right of it locate "refundid returns portal" in the apps list click the "+" button next to "start a return button" choose where you'd like to add the action to select "orders and order status" from the dropdown menu save the theme click the save button to apply your changes and you're done! now your customers can start their refundid return directly from their customer account