Turning On Shopify Native Exchanges

outline same order exchanges use shopify's native exchange functionality, keeping the exchange on the customer's original order instead of creating a new one this page covers what's needed to turn them on requirements your store must be on shopify exchanges must be enabled in your shopify return settings if they're not, refundid returns will fail with an error that shopify exchanges are not set up same order exchanges support variant exchanges only customers swap for a different variant of the same product any item exchanges aren't supported on this exchange type orders with duties can't use same order exchanges shopify doesn't allow exchange items to be added to orders with duties turning it on the same order exchange resolution is set up by refundid once you've enabled exchanges in shopify, reach out to your account manager or merchant support and we'll configure the resolution on your account you can then edit its settings under settings > resolutions like any other resolution