Variant Exchange
4 min
overview variant exchanges allow customers to swap their purchased item for a different variation of the same product, such as a different size or colour this functionality is particularly helpful for customers who receive an item that doesn’t fit properly or who want a different colour option compared to any item exchanges, the variant exchange user journey is more streamlined it focuses on fewer steps for the customer due to the reduced number of options presented how it works when a customer selects the exchange option, they’ll be prompted to choose between a variant exchange or an any item exchange if variant exchange is selected, the customer will be shown the available alternative variants and can select the one they’d like variants are sourced directly from the product’s variant configuration in shopify these can be further customised within refundid using advanced exchanges docid\ o01 c8vc9 r7eegzxe29j , without requiring changes to the product setup in shopify correct price matching and customer charging are an important part of the variant exchange experience for more information, refer to matching the original purchase price docid 309qc4ffcr6u5uqibtln2 charging if variant price has changed docid\ czehainxxynvxvgrftffi user experience wording by default, the customer facing wording refers to both size and colour exchanges if your store only supports size exchanges, this wording can be adjusted accordingly to make this change, please reach out to merchant support or your account manager customer experience
