Upsell Revenue

overview the upsell revenue section explains how retailers can generate additional revenue by allowing customers to exchange items for higher value products in other words, if a customer chooses to exchange an item for something more expensive, they pay the difference, and the retailer earns the additional revenue from that upsell how it works when a customer opts to exchange an item and selects a new product that costs more than the original one, the difference in price is calculated for example, if they exchange a $100 pair of shoes for two shirts totalling $200, the customer will pay the extra $100 difference this additional payment is processed through the refundid portal rather than the retailer’s usual checkout the customer will be prompted to enter their credit or debit card details to cover the upsell amount within the refundid flow funds are only paid to retailers after the return has been approved should the return be declined or cancelled, charges will be refunded back to the customer considerations and customisations discounts and taxes any automatic discounts applied to the order will be factored into the final amount this means that if there’s a sale or discount active that is automatically applied to the customer's cart, it will automatically reduce the upsell amount the customer needs to pay additionally, you can choose whether to include taxes and duties in the upsell amount by default, taxes will be included if applicable final calculations the final amount the customer sees is calculated by refundid, using information provided by shopify when the cart is created this ensures that all pricing is accurate and transparent for the customer unsupported functionality at this time, exchanges are unable to support the following manual application of discount codes use of gift cards or store credit to pay for the difference