USPS

overview connecting your usps account allows refundid to generate return labels using your usps setup and your existing rates what we collect company name phone email street address city state postcode merchant return labels as well as standard usps labels, refundid supports usps merchant return services the paid by merchant return products where you hold the account and the customer simply prints a label these can be connected directly, or through a usps reseller or consolidator where you buy your usps postage through one with a merchant return service connected, the customer's return label is a usps label at your contracted rate, and the deduction the customer sees in the portal is the return shipping price you've configured, independent of what the carrier charges you address & item data cleanup usps is stricter than most carriers about the format of the data on a label, and a rejected label means a customer stuck mid return refundid normalises the data before requesting the label state names are converted to their two letter codes, so "california" and "calif " both become ca zip+4 postcodes are trimmed to the five digit zip, which usps return products require phone numbers are reduced to ten digits, with the country code stripped addresses that are too long for the label are split across the available address lines at a word boundary rather than being cut mid word names are split into first and last name and trimmed to the permitted lengths item descriptions are shortened to fit the carrier's limit, keeping whole words and summarising remaining items as "+ 2 more items" rather than truncating mid sentence none of this needs configuring it happens on every label request labels that aren't available immediately some usps return products don't produce the label in the same instant the request is made the carrier generates it a moment later where that happens, the return is still lodged and refundid continues to check with the carrier until the label and tracking number are released, then attaches the real label to the return customers who reach the confirmation page in that short window are not left without anything they can download their label from their confirmation email or their customer dashboard once it's ready