Waiving Taxes & Duties On New Exchange Orders

outline this page covers how taxes and duties behave on exchange orders created in shopify how taxes and duties are handled on standard exchange orders (created via draft orders), taxes and duties are calculated by shopify as part of the exchange order, the same as a normal order where duties apply, the customer's exchange total is shown as "total (incl taxes and duties)" if the customer is exchanging for an item of equal value with price matching enabled, discounts bring the exchange total in line with the return value see matching the original purchase price things to note same order exchanges and duties don't mix shopify does not allow exchange items to be added to an order that has duties on it (even if the duties amount is $0) items on those orders won't be offered same order exchanges if you have a specific tax or duty scenario you'd like handled differently on exchange orders, reach out to your account manager to discuss options