Weights

outline when generating a label, item weights will be used when requesting a rate from the carriers that have been set up by default, refundid will grab the product weights directly from the product within your ecommerce platform however, these are not always available we therefore have a weights section where default weights can be set up this means if weights are not set up on a product, refundid will default to these weights when passing them over to the carrier setup head to settings > shipping scroll down to the weights section note that the box weight will always be added onto whatever label is generated, irrespective if the product weight is on the ecommerce platform or not note that default product dimensions will be dimensions applied to the entire return instead of just each item adjust the weights accordingly click save carriers without weight requirements various carriers, such as australia post, may have fixed pricing no matter the weight of items being sent in these instances, weights are disregarded, and you are not required to adjust these weights