Customer Resolution Questions

outline certain resolutions may have questions set up, prompting the customer to provide custom input when that specific resolution is selected retailers are able to set these questions up on the resolution, and customers will always be prompted with a pop up to input their response prior to finalising their return the input from the customer will then be visible on the dashboard when the retailer is processing the return note that these questions are different to extra notes set up on return reasons if you'd like to learn more about customer resolution questions, navigate over to the ask additional questions tab in resolutions how to see input slideout in the return slideout, under the resolution name, the question and answer will appear processing popup in the processing pop up, under the resolution name, the question and answer will appear