What Do The Different Processing Options Mean?

outline when processing a return, you will be presented with various decline reasons to choose from alongside one approval reason these declined reasons are the options that you can select to provide the customer with a clear explanation for why the refund request was rejected or declined standard returns when processing a standard return, there are 3 options to select from all 3 will action different outcomes for the customer it's important to ensure you're aware of what each outcome actions to ensure there is no customer confusion the processing reasons are approved this will close out the return and issue the expected resolution to the customer declined this will close out the return and not issue any resolution to the customer it'll also block the customer from re lodging the declined items again for another return cancelled this will close out the return and not issue any resolution to the customer cancelling a return will allow the customer to relodge the cancelled items again if they choose to, this outcome is particularly useful if you'd like to have a customer re lodge their return instant returns when processing an instant return, you'll be presented with a variety of decline options and one approval option the approval outcome is below approved this will close out the return and let refundid know that you're happy for us to bill you for the return amount you can select a parent reason and then further refine it by choosing a child reason additionally, if necessary, you can add a note to provide additional context or details regarding the reason for declining the refund the declined reasons are didn't follow policy sent back used item sent back sale item sent back damaged item other forms of not following policy didn't send back item / item never received dishonest use of platform sent back empty package didn't send back the correct item other forms of dishonesty refused refund didn't want a refund anymore advanced cancelled if you cancel a return, once the return amount is reversed, the customer will be able to relodge their items double refund this can happen if you provided the customer with an additional refund or store credit prior to checking the refundid portal selecting this will retrieve the funds originally paid other the 'other' choice enables you to provide a different reason for the decline in case the provided options are not suitable