Reopening Instant Returns

outline retailers can easily turn a decline or cancel into an approval via the merchant portal in case you wish to change the outcome of an instant refund after declining it please note that when you approve a return after a previous decline, no automatic changes will be made to the order in your ecommerce platform or any existing integrations you may have this means that items will not be restocked, and the status of the order will not be adjusted in the respective ecommerce platform you will need to manually update this after the return is processed please note that changing the resolution from a cancel or decline to an approve is only supported for instant refunds how to change a declined return into an approved one? click on the declined return you wish to revert at the bottom of the slide out, below the event log, click the button labeled ' reopen return ' now, you will be able to process your return again by clicking ' process return ' at the top of the page as outlined above, no changes will be made to your e commerce platform after you reprocess a return, and the restocking function will not be available via the merchant portal each order can only be reopened once, if you need it opened an additional time, please reach out to refundid