Display Alternative Return Reasons for Products

outline you can use flows to show different return reasons for specific products or customers this is particularly useful if you want to display item specific or category specific return reasons before setting up the flow before setting up the flow, create an additional return reason group in the return reasons section of your portal for setup instructions, see the return reason groups docid\ rkqlxftwesqucbjutnzln section of this documentation setting condition click add condition select a product or customer identifier that determines when the alternative return reasons should be shown example if you want all homeware items to display a custom set of return reasons, and those products are tagged homeware , set the condition to trigger when the product tag = homeware setting outcome click add outcome from the dropdown, select return reason group is choose the return reason group you’d like to display save the flow this ensures the correct set of return reasons is shown to the right products or customers automatically