Exclude Items From Being Returned Using a SKU

outline this guide explains how to use product skus as a flow trigger to exclude items from being returnable this is particularly useful if you need to block a collection of skus that don’t share a common identifier, such as a tag this is also a condition that is platform agnostic so is available to all retailers setting condition click add condition from the dropdown, select product sku enter the sku(s) you’d like to trigger the flow you can also bulk upload multiple skus into refundid separate skus with commas paste the full list into the field to add them all at once setting outcome blocking return click add outcome select the ' make not returnable due to ' option from the drop down menu provided for setting the outcomes select a reason from the second drop down menu that effectively communicates to the customer why the item is non refundable examples of exclusion labels could include 'sale', 'final sale', or 'hygienic reasons' save your flow to ensure that the non refundable outcome with the chosen exclusion label is applied accurately setting outcome hiding resolutions click add outcome select the ' hide return option named ' option from the drop down menu provided for setting the outcomes choose which resolution(s) you'd like to hide from being visible to the customer save your flow to ensure that the non refundable outcome with the chosen exclusion label is applied accurately