International Return Shipping

outline refundid supports a wide variety of international return shipping options alongside multiple carriers, the platform is designed to streamline every part of the importing process back to your home warehouse return shipping conversion rates when you connect a carrier to your refundid environment, you can choose to either fix the shipping price – a set fee charged to customers make it variable – the price shown to the customer will match the live carrier rate at the time of lodgement, based on package details if you’re handling multiple currencies, refundid applies a set conversion rate so the shipping cost is displayed in the order currency this ensures accurate deduction from the return amount if you’d like more details on these conversion rates, please contact your account manager commercial invoices when an international label is generated, refundid also generates a commercial invoice a commercial invoice is a customs document that explains what is being returned it allows customs authorities to review the return details without needing to physically inspect the goods refundid automatically generates the commercial invoice at the time of label creation wherever possible, this is electronically submitted to the carrier so it’s digitally available when the package is inspected if a carrier doesn’t accept digital submission and you would like to offer this, the customer will instead be provided with a physical version of the invoice to hand to the courier at drop off what customs information is submitted when a commercial invoice is created, the following product information is included product name product price country of origin (to be set up by refundid please reach out) hs codes quantity customs signer (to be set up by refundid please reach out) contents description (to be set up by refundid please reach out) this data is required for the return to pass smoothly through customs refundid pulls it directly from your ecommerce platform, so it’s important that all product details are accurate and up to date missing or incorrect information may result in a customer’s return being delayed at customs information will either be pulled directly from the product data or the retailer can opt to use metafields instead to populate this data to adjust out how you'd like the commercial invoice to be structured, please reach out to merchant support or your account manager b2b2c setup if you’d like to set up a b2b2c international shipping structure, please connect with your account manager to ensure your portal is correctly configured to support it the b2b2c international shipping structure allows your local business to sell goods to your overseas entity while still delivering directly to the customer this setup is particularly useful for import taxes, as it lets you import items at cost price, reducing the taxes paid on your orders checklist before shipping internationally before shipping internationally, make sure you’ve completed the following hs codes attached to each item customs signer set up (contact refundid for assistance) goods’ country of origin set up (contact refundid for assistance) international shipping carrier connected contents description set up (contact refundid for assistance) pricing configured choose fixed (per currency) or variable (live carrier rate) you can also set fixed pricing for some regions and variable pricing for others