Merchant Portal
Analytics Page
Refundid Value
3 min
outline the refundid value page is provided to assist you in understand the value provided to your business from refundid this dashboard is useful in understand the immediate impact of refundid on your customer repurchase behaviour, return shipping charges to customers, and time and costs saved by making your customer service team more efficient retained revenue visualise how much of your return value has been recycled back into your business as a repurchase on a per day basis each day shows the retained revenue created from returns lodged on that day please note, this metric is currently only available to shopify retailers cx time saved use this chart to understand how much cx time and costs have been saved for your business each day that refundid has been used this assumes 10 returns are processed an hour the hourly rate can be adjusted to reflect your internal costs total charged on shipping easily see how much has been charged to customers for return shipping this information can assist in understanding how much is being made back through the return shipping costs passed onto your shoppers refund fraud incurred use this figure to keep track of how much refund fraud has been incurred at your business
